Shipping policy
Shipping Zone We ship exclusively within Canada. No international shipping is available at this time.
Processing Times Orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with a tracking number.
Delivery Times Estimated delivery times within Canada are as follows:
- Canada: 7 to 12 business days
These timeframes are provided as estimates and may vary depending on the carrier, destination, or exceptional circumstances.
Shipping Costs We cover shipping costs for all orders delivered within Canada. No additional fees will be charged at checkout.
Order Tracking Once your order has been shipped, you will receive a tracking number by email allowing you to follow the progress of your package.
Delivery Issues In the event of:
- a delivery delay
- a lost package
- a damaged package
Please contact us at info@utopiya.ca within 7 days of the estimated delivery date.
Contact For any questions regarding shipping or your order, you can reach us at: info@utopiya.ca