Shipping policy
Delivery Zone
We ship exclusively within Canada.
No international shipping is available at this time.
Processing Time
Orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with a tracking number.
Delivery Time
Estimated delivery times within Canada are as follows:
- Canada: 7 to 12 business days
These timeframes are provided as estimates and may vary depending on the carrier, destination, or exceptional circumstances.
Shipping Fees
Shipping is free on all orders of $59.97 and up, before taxes, delivered within Canada.
For orders below this amount, standard shipping fees apply, calculated and displayed at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's journey.
Delivery Issues
In the event of:
- a delayed delivery
- a lost package
- a damaged package
Please contact us at info@utopiya.ca within 7 days of the estimated delivery date.
Contact
For any questions about shipping or your order, you can reach us at:
info@utopiya.ca